picking crops

Resilience in Response

Annual Report 2020

NeighborWorks logo

A year unlike any other in memory, for all of us.

Yet, NeighborWorks America met the challenge on every front, even exceeding expectations. Whether it was COVID-19 relief, foreclosure counseling, senior assistance, veterans support or our focus on our network organizations, NeighborWorks stepped up to the challenge in 2020.

Martin Gruenberg

Letter from Board Chair

Martin Gruenberg

Annual Report Letter from the Board Chair, Martin Gruenberg

The mission of NeighborWorks America, and its nearly 250 network organizations, is to serve low-and moderate-income communities across the United States. Never was that mission more critical, and NeighborWorks more needed, than this past year as these communities tried to cope with the devastating effects of COVID-19.

As the pandemic spread, NeighborWorks was able to make available more than $22 million in grants to our network organizations to assist with sanitation and protective equipment, COVID testing, virtual counseling, job training, recovery of lost income, rental assistance, food and healthcare, infrastructure and capacity needs, and technology upgrades.

The NeighborWorks network organizations continued to help individuals and families in their local communities find safe and secure homes.

Accomplishments in the past year included:

  • Counseling and educating more than 149,000 residents;
  • Growing our network’s rental home stock by 6,188 units to nearly 180,000 rental homes owned; and
  • Assisting more than 23,000 homebuyers (mostly low-to-moderate income), helping them achieve their dream of homeownership.

On behalf of the board of NeighborWorks America, we salute the work of the NeighborWorks America staff, the staff and the leadership of the NeighborWorks network organizations, and the individuals and families that came together in the communities served by NeighborWorks to support each other and demonstrate extraordinary resilience and courage during this difficult time.

The stories in this year’s annual report are snapshots of the many hours and critical resources leveraged to ensure that the families we serve have a safe place to call home. They demonstrate the extraordinary impact of NeighborWorks America on communities around the United States for more than 40 years.

Martin Gruenberg
Board Chair

Marietta Rodriguez

Letter from President & CEO

Marietta Rodriguez

Annual Report Letter from President & CEO, Marietta Rodriguez

In preparing to tell the story of 2020, I cannot help but stop and reflect on the many ways our organization and the NeighborWorks network exercised resilience. It was a regular Wednesday, March 11, 2020. The plan was to stress-test the capacity of our systems, have everyone work from home and then return to the office on Monday. At the time, the phrases “global pandemic,” “quarantine,” and “social-distancing” weren’t even a part of our vocabulary. At the writing of this message, we have yet to return to the office. Our organizational perspective and priorities changed on that Wednesday.

Our priorities and mandate were clear. We needed to leverage our relationships, resources, and expertise to ensure our network organizations could continue to operate, and their staff had the resources they needed. The residents and families they served had basic necessities. We did not have the luxury to wait or wonder how we would accommodate their needs. Our partners and funders stepped up immediately, allowing us to repurpose funds to provide capacity grants to our network organizations. Their support allowed our network to immediately shift to response and recovery, ensuring their community’s immediate and long-term needs.

I have personally been a part of the NeighborWorks family for most of my professional career. The more I see and experience the work of our network, the more I am humbled and amazed at their innovation, expertise, and resourcefulness. As President and CEO, I have the privilege and opportunity to speak with at least one of our network leaders daily. Their resilience and tenacity genuinely inspire me. They also inspired and motivated our staff to stretch and get creative in responding to unique and unforeseen challenges, and they did a fantastic job. Despite being in a global pandemic, we fast-tracked and introduced a new virtual learning platform and launched a national consumer protection initiative (StopHomeScams.org). We were also able to distribute grants for more than $22 million dollars to provide rental relief and capacity grants to more than 240 local non-profits.

2020 was not the year we expected, but it was the year we responded with resilience and respect. The NeighborWorks mission was never more critical than it is today. Together with our staff, Board of Directors, network organizations, stakeholders, and funders, we look forward with a renewed commitment to delivering on our mission every day to communities and residents across the country.

Marietta Rodriguez
President & CEO

REGIONAL IMPACT

MIDWEST REGION

A Crisis Response That Was Years in the Making

NORTHEAST REGION

Puerto Rico Mentoring Program Builds Organizational Leadership to Assist the Needy

SOUTHERN REGION

Better Housing and Job Training Helps Individuals Withstand Tough Financial Times

WESTERN REGION

Chinatown CDC Feeds and Fuels the Community to Prevent Its Dissolution During the Pandemic

COLLABORATION

New York’s Chinatown Lanterns Lit Up the Dark Pandemic Nights

“Alexa, Call My Grandchildren”

Seniors and Technology During the Pandemic

INNOVATION

Bringing Meals and Smiles to Seniors at Home

Providing for the Unexpected

EDUCATION

Learning From the Past to Help Homeowners Overcome New Obstacles

Stopping Scams to Protect the Vulnerable

BY THE NUMBERS

$1
Total Investment
100,000
Rental Homes
10,000
Homes Repaired
10,000
New Homeowners
1000
Preserved Homeowners
100,000
Individuals or Families Assisted with Affordable Housing or Counseling

FY20 COVID IMPACT

Over 737,000 services provided to renters, including:

Nearly 29,000 renters provided with cash resources for rental assistance.

Over 282,000 renters provided with food or basic necessities.

Hired over 500 employees for newly created positions.

FINANCIALS

Letter from the CFO

Rebecca Bond

Letter from the CFO, Rebecca Bond

NeighborWorks America takes its financial responsibility to its many stakeholders seriously. A congressionally chartered corporation, we receive an annual federal appropriation. We also receive significant support from several strategic partners to help ensure we meet the needs of the individuals and families served by our network organizations.

In addition to our annual reports and submissions to the Office of Management and Budget (OMB), and both houses of Congress, NeighborWorks America undergoes a third-party financial audit. The external, independent auditor provides a full review of the corporation’s financial statements in accordance with the standards applicable to financial audits issued by the Comptroller General of the United States. We also have a full-time internal audit team to ensure compliance with established corporate financial and operational procedures, which involves a continual review of financial transactions, processes, and adherence to internal controls.

As Executive Vice President and Chief Financial Officer, for the past 4 1/2 years, it has been my honor to have led a team of dedicated financial and accounting experts committed to ensuring fiscal accountability and the mission of our organization. In ensuring that the organization remains fiscally sound, this dedicated team works directly with the program departments to understand how we can all work together to deliver on our mission to strengthen communities and expand opportunities for people to live in safe, affordable housing.

Rebecca Bond
Executive Vice President & Chief Financial Officer

financial summary document

NEIGHBORWORKS
ORGANIZATIONS

Listing of NeighborWorks Organizations

ALASKA

Fairbanks Neighborhood Housing Services, Inc.
Fairbanks

NeighborWorks Alaska
Anchorage

ALABAMA

Community Action Partnership of North Alabama, Inc.
Decatur

Community Service Programs of West Alabama, Inc.
Tuscaloosa

Neighborhood Housing Services of Birmingham, Inc.
Birmingham

ARIZONA

Chicanos Por La Causa, Inc.
Phoenix

Comite de Bien Estar, Inc.
San Luis

The Primavera Foundation, Inc.
South Tucson

Trellis
Phoenix

ARKANSAS

Crawford-Sebastian Community Development Council, Inc.
Fort Smith

Universal Housing Development Corporation
Russellville

CALIFORNIA

A Community of Friends
Los Angeles

Cabrillo Economic Development Corp.
Ventura

Chinatown Community Development Center
San Francisco

Coachella Valley Housing Coalition
Indio

Community Housing Development Corporation of North Richmond
Richmond

Community Housing Improvement Program, Incorporated (CHIP)
Chico

Community HousingWorks
San Diego

East Bay Asian Local Development Corporation (EBALDC)
Oakland

Eden Housing
Hayward

LTSC Community Development Corporation
Los Angeles

Mission Economic Development Agency
San Francisco

Mutual Housing California
Sacramento

Neighborhood Housing Services of Los Angeles County
Los Angeles

Neighborhood Housing Services of the Inland Empire, Inc.
San Bernardino

Neighborhood Partnership Housing Services
Rancho Cucamonga

NeighborWorks HomeOwnership Center Sacramento Region
Sacramento

NeighborWorks Orange County
Orange

People’s Self-Help Housing Corporation
San Luis Obispo

Rural Communities Housing Development Corporation
Ukiah

Self-Help Enterprises
Visalia

Tenderloin Neighborhood Development Corporation
San Francisco

The Unity Council
Oakland

COLORADO

Community Resources and Housing Development Corporation
Westminster

Housing Resources of Western Colorado
Grand Junction

Neighbor to Neighbor, Inc.
Fort Collins

NeighborWorks Southern Colorado
Pueblo

Oweesta Corporation
Longmont

Rocky Mountain Communities
Denver

Thistle Communities
Boulder

Tri-County Housing & Community Development Corporation
Fowler

CONNECTICUT

Connecticut Housing Partners
Trumbull

Housing Development Fund, Inc.
Stamford

Mutual Housing Association of Greater Hartford, Inc.
Hartford

Neighborhood Housing Services of New Britain, Inc.
New Britain

Neighborhood Housing Services of New Haven, Inc.
New Haven

Neighborhood Housing Services of Waterbury, Inc.
Waterbury

NeighborWorks New Horizons
New Haven

DELAWARE

Interfaith Community Housing of Delaware, Inc.
Wilmington

National Council on Agricultural Life and Labor Research Fund, Inc.
Dover

DISTRICT OF COLUMBIA

Manna, Inc.
Washington, D.C.

FLORIDA

Centro Campesino Farmworker Center, Inc.
Florida City

Clearwater Neighborhood Housing Services, Inc.
Clearwater

Community Partners of South Florida
Riviera Beach

Corporation to Develop Communities of Tampa
Tampa

Neighborhood Housing & Development Corporation
Gainesville

Neighborhood Housing Services of South Florida, Inc.
Miami

Orlando Neighborhood Improvement Corp.
Orlando

Pensacola Habitat for Humanity, Inc.
Pensacola

Rural Neighborhoods, Incorporated
Florida City

Suncoast Housing Connections
Clearwater

Tallahassee Lenders’ Consortium
Tallahassee

Wealth Watchers, Inc.
Jacksonville

GEORGIA

Atlanta Neighborhood Development Partnership, Inc.
Atlanta

NeighborWorks Columbus (GA)
Columbus

Quest Community Development Organization
Atlanta

HAWAII

Hawaii HomeOwnership Center
Honolulu

Mutual Housing Association of Hawaii, Inc.
Honolulu

IDAHO

NeighborWorks Boise
Boise

NeighborWorks Pocatello
Pocatello

ILLINOIS

Hispanic Housing Development Corporation
Chicago

Mid Central Community Action
Bloomington

Neighborhood Housing Services of Chicago, Inc.
Chicago

NW HomeStart, Inc.
Freeport

The Neighbor Project
Aurora

INDIANA

LaCasa, Inc.
Goshen

Pathfinder Services, Inc.
Huntington

Renew Indianapolis
Indianapolis

South Bend Heritage Foundation
South Bend

IOWA

Community Housing Initiatives
Spencer

Neighborhood Finance Corporation
Des Moines

NeighborWorks Home Solutions
Council Bluffs

KANSAS

CHWC, Inc.
Kansas City

Mennonite Housing Rehabilitation Services, Inc.
Wichita

KENTUCKY

Community Ventures Corporation
Lexington

Fahe, Inc.
Berea

Frontier Housing, Inc.
Morehead

New Directions Housing Corporation
Louisville

The Housing Partnership, Inc.
Louisville

LOUISIANA

Gulf Coast Housing Partnership, Inc.
New Orleans

Mid City Redevelopment Alliance, Inc.
Baton Rouge

Providence Community Housing
New Orleans

MAINE

Avesta Housing Development Corporation
Portland

Coastal Enterprises, Inc.
Brunswick

Community Concepts, Inc.
Lewiston

Kennebec Valley Community Action Program Housing Services
Waterville

Penquis Community Action Program, Inc.
Bangor

MARYLAND

Montgomery Housing Partnership, Inc.
Silver Spring

Neighborhood Housing Services of Baltimore, Inc.
Baltimore

Salisbury Neighborhood Housing Services, Inc.
Salisbury

St. Ambrose Housing Aid Center
Baltimore

MASSACHUSETTS

Cambridge Neighborhood Apartment Housing Services, Inc.
Cambridge

Coalition for a Better Acre
Lowell

Codman Square Neighborhood Development Corp.
Dorchester

Lawrence CommunityWorks, Inc.
Lawrence

Madison Park Development Corporation
Roxbury

Neighborhood of Affordable Housing, Inc.
East Boston

NeighborWorks Housing Solutions
Quincy

NewVue Communities, Inc.
Fitchburg

Nuestra Comunidad Development Corp.
Roxbury

The Neighborhood Developers, Inc.
Chelsea

Urban Edge Housing Corporation
Roxbury

Way Finders, Inc.
Springfield

MICHIGAN

Dwelling Place of Grand Rapids Nonprofit Housing Corporation
Grand Rapids

Habitat for Humanity of Michigan
Lansing

Kalamazoo Neighborhood Housing Services, Inc.
Kalamazoo

Lighthouse MI
Pontiac

Metro Community Development, Inc.
Flint

Northwest Michigan Community Action Agency, Inc.
Traverse City

Southwest Solutions
Detroit

MINNESOTA

Aeon
Minneapolis

CommonBond Communities
St. Paul

Dayton’s Bluff Neighborhood Housing Services, Inc.
St. Paul

Midwest Minnesota Community Development Corporation
Detroit Lakes

NeighborWorks Home Partners
St. Paul

One Roof Community Housing
Duluth

Southwest Minnesota Housing Partnership
Slayton

MISSISSIPPI

Hope Enterprise Corporation
Jackson

MISSOURI

Better Family Life, Inc.
St. Louis

Beyond Housing, Inc.
St. Louis

North East Community Action Corporation
Bowling Green

Westside Housing Organization, Inc.
Kansas City

MONTANA

NeighborWorks Great Falls
Great Falls

NeighborWorks Montana
Great Falls

NEBRASKA

NeighborWorks Lincoln
Lincoln

NeighborWorks Northeast Nebraska
Norfolk

NEVADA

Neighborhood Housing Services of Southern Nevada, Inc.
North Las Vegas

Nevada H.A.N.D., Inc.
Las Vegas

NEW HAMPSHIRE

Affordable Housing, Education and Development (AHEAD), Inc.
Littleton

CATCH Neighborhood Housing
Concord

Lakes Region Community Developers
Laconia

NeighborWorks Southern New Hampshire
Manchester

NEW JERSEY

Affordable Housing Alliance, Inc.
Neptune

Housing and Neighborhood Development Services, Inc.
Orange

Housing Partnership for Morris County
Dover

La Casa de Don Pedro, Inc.
Newark

New Jersey Community Capital
New Brunswick

St. Joseph’s Carpenter Society
Camden

NEW MEXICO

Homewise, Inc.
Santa Fe

Native Partnership for Housing, Inc.
Gallup

Tierra del Sol Housing Corporation
Las Cruces

NEW YORK

Arbor Housing and Development
Corning

Asian Americans for Equality, Inc.
New York

Chautauqua Home Rehabilitation and Improvement Corporation
Mayville

Community Development Corporation of Long Island, Inc.
Centereach

Fifth Avenue Committee, Inc. (FAC)
Brooklyn

Greater Opportunities for Broome and Chenango, Inc.
Norwich

Home HeadQuarters, Inc.
Syracuse

Housing Assistance Program of Essex County, Inc.
Elizabethtown

Hudson River Housing, Inc.
Poughkeepsie

Ithaca Neighborhood Housing Services, Inc.
Ithaca

Neighborhood Housing Services of New York City, Inc.
New York

NeighborWorks Community Partners
Rochester

PathStone Corporation
Rochester

RUPCO, Inc.
Kingston

Troy Rehabilitation & Improvement Program, Inc.
Troy

UNHS NeighborWorks HomeOwnership Center
Utica

NORTH CAROLINA

DHIC, Inc.
Raleigh

DreamKey Partners, Inc.
Charlotte

Durham Community Land Trustees
Durham

Mountain Housing Opportunities, Inc.
Asheville

NORTH DAKOTA

CommunityWorks North Dakota
Mandan

OHIO

CHN Housing Partners
Cleveland

East Akron Neighborhood Development Corporation Inc.
Akron

Famicos Foundation
Cleveland

Homeport
Columbus

Neighborhood Development Services
Ravenna

Neighborhood Housing Partnership of Greater Springfield, Inc.
Springfield

Neighborhood Housing Services of Hamilton, Inc.
Hamilton

NeighborWorks Toledo Region
Toledo

St. Mary Development Corporation
Dayton

The Home Ownership Center of Greater Cincinnati, Inc.
Cincinnati

OKLAHAMA

Community Action Project of Tulsa County
Tulsa

Little Dixie Community Action Agency
Hugo

Neighborhood Housing Services of Oklahoma City, Inc.
Oklahoma City

Rural Enterprises of Oklahoma, Inc.
Durant

OREGON

CASA of Oregon
Sherwood

DevNW
Springfield

NeighborImpact
Redmond

NeighborWorks Umpqua
Roseburg

Portland Housing Center
Portland

REACH Community Development, Inc.
Portland

PENNSYLVANIA

HACE
Philadelphia

Housing Development Corporation MidAtlantic
Lancaster

Neighborhood Housing Services of Greater Berks, Inc.
Reading

NeighborWorks Northeastern Pennsylvania
Scranton

NeighborWorks Western Pennsylvania
Pittsburgh

New Kensington Community Development Corporation
Philadelphia

PUERTO RICO

Ponce Neighborhood Housing Services, Inc.
Ponce

Puerto Rico Neighborhood Housing Services, Corp.
Santurce

RHODE ISLAND

NeighborWorks Blackstone River Valley
Woonsocket

ONE Neighborhood Builders
Providence

West Elmwood Housing Development Corp.
Providence

SOUTH CAROLINA

Origin SC
North Charleston

SOUTH DAKOTA

GROW South Dakota
Sisseton

NeighborWorks Dakota Home Resources
Deadwood

The Lakota Funds Incorporated
Kyle

TENNESSEE

Affordable Housing Resources, Inc.
Nashville

Chattanooga Neighborhood Enterprise, Inc.
Chattanooga

Eastern Eight Community Development Corporation
Johnson City

HomeSource East Tennessee
Knoxville

United Housing, Inc.
Memphis

TEXAS

Affordable Homes of South Texas, Inc.
McAllen

Alamo Community Group
San Antonio

Avenue Community Development Corporation
Houston

BCL of Texas
Austin

CDCB Come Dream. Come Build
Brownsville

Fifth Ward Community Redevelopment Corporation
Houston

Foundation Communities
Austin

NeighborWorks Laredo
Laredo

NeighborWorks Waco
Waco

Nueces County Community Action Agency
Corpus Christi

Tejano Center for Community Concerns
Houston

UTAH

NeighborWorks Mountain Country Home Solutions
Provo

NeighborWorks Salt Lake
Salt Lake City

VERMONT

Champlain Housing Trust
Burlington

Downstreet Housing & Community Development
Barre

NeighborWorks of Western Vermont
West Rutland

RuralEdge
Lyndonville

Windham & Windsor Housing Trust
Brattleboro

VIRGINIA

AHC, Inc
Arlington

Better Housing Coalition
Richmond

Community Housing Partners Corporation
Christiansburg

Piedmont Housing Alliance
Charlottesville

WASHINGTON

Community Frameworks
Spokane

HomeSight
Seattle

Low Income Housing Institute
Seattle

NeighborWorks of Grays Harbor County
Aberdeen

WEST VIRGINIA

CommunityWorks In West Virginia, Inc.
Charleston

HomeOwnership Center, Inc.
Elkins

WISCONSIN

Housing Resources, Inc.
Milwaukee

Impact Seven, Inc.
Rice Lake

Neighborhood Housing Services of Southwest Wisconsin, Inc.
Richland Center

NeighborWorks Badgerland
Kenosha

NeighborWorks Blackhawk Region
Beloit

NeighborWorks Green Bay
Green Bay

WYOMING

Wyoming Housing Network
Casper

NEIGHBORWORKS
AMERICA
LEADERSHIP

NEIGHBORWORKS AMERICA LEADERSHIP

January 1, 2020 through December 31, 2020

Board of Directors

Martin Gruenberg
Board Chair
Appointive Director
Federal Deposit Insurance Corporation

Michelle W. Bowman
Board Vice Chair
Member, Board of Governors
Federal Reserve System

Grovetta Gardineer
Senior Deputy Comptroller for Bank Supervision Policy
Office of the Comptroller of the Currency

Todd M. Harper
Board Member
National Credit Union Administration

Brian D. Montgomery
Deputy Secretary
U.S. Department of Housing and Urban Development

Officers

Marietta Rodriguez
President & Chief Executive Officer

Susan M. Ifill
Executive Vice President & Chief Operating Officer

Rebecca Bond
Executive Vice President & Chief Financial Officer

Rutledge Simmons
Executive Vice President & General Counsel/Corporate Secretary

Frederick Udochi
Chief Audit Executive

Senior Staff  

Lee Anne Adams
Senior Vice President
National Initiatives

Andy Blomme
Vice President
Public Policy & Legislative Affairs

Jayna Bower
Vice President
National Partnerships

Wayne S. Bowman
Senior Vice President
Information Technology & Services

Michael Butchko
Vice President
Business Intelligence Services, Corporate Strategy & Impact

Brooke Finn
Vice President
Leadership, Evaluation & Peer Learning
NeighborWorks Services Group

Cheryl D. Fitzgerald
Vice President
Field Operations

Cristi Ford
Senior Vice President
Training

Tayna Frett
Senior Vice President
Administrative Services & Facilities

Randy Gordon
Senior Vice President
NeighborWorks Services Group

Maggie Grieve
Vice President
Success Measures

Tasha Harris
Vice President
Program Operations
Office of the COO

Lisa Hasegawa
Regional Vice President
Western Region

Karen M. Hoskins
Vice President
National Homeownership

Michelle Hudgins
Senior Vice President
Communications & Marketing

Kirsten Johnson-Obey
Senior Vice President
Public Policy & Legislative Affairs

Tiffany Lawrence
Senior Vice President
Human Resources

Guy C. Meruvia
Vice President
Internal Audit

Kevin Morris
Senior Vice President
Organizational Assessment

Marco Moses
Senior Vice President
Procurement

Valerie Navy-Daniels
Senior Vice President
Resource Development

Matt Newsome
Senior Vice President
Financial Planning, Analysis & Contracts

Donald Phoenix
Regional Vice President
Southern Region

John Santner
Regional Vice President
Midwest Region

Paul Singh
Vice President
Community Initiatives

Joan Straussman Brandon
Regional Vice President
Northeast Region

Yonas Tessema
Senior Vice President
Controller

Kate Titford
Senior Vice President
Deputy General Counsel

Tina Trent
Acting Senior Vice President
Corporate Strategy & Impact

Tonya Tyler
Vice President of Operations
National Initiatives

Kathryn Watts
Senior Vice President
Field Operations

PARTNERS/FUNDERS

Innovators ($1M+)

Champions ($250K-999)

Leaders ($100K-249)

Friends ($20K-99)

Bank of the West

Corporation for National and Community Service

County Health Rankings and Roadmaps

Fannie Mae

Federal Home Loan Bank System

National Association of Realtors

Ocwen Financial

Tableau Foundation

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